Gartner Information Technology Research

Gartner Magic Quadrant for Sales Force Automation

Summary and Siebel remain leaders in the SFA market, while SAP moves to the Challengers quadrant on the strength of its CRM 2007 release. The SFA market is diverse: We review 16 products that target sales organizations of different sizes and scope.

Published: 15 July 2008

ID: G00159067

Analyst(s): Robert P. Desisto

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Act!
    • Consona
    • GoldMine
    • Infor
    • Landslide Technologies
    • Maximizer Software
    • Microsoft Dynamics CRM
    • NetSuite
    • Oracle's Siebel CRM
    • Oracle CRM On Demand
    • Pivotal
    • Sage SalesLogix
    • SageCRM
    • SAP
    • SugarCRM
  • Ability to Execute
  • Completeness of Vision

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