Gartner Research

SaaS Impact on Sales Force Automation

Published: 18 July 2008

ID: G00159698

Analyst(s): Robert P. Desisto


Software as a service for SFA (also known as on-demand SFA) continues to expand among sales organizations. Business users' independence from IT organizations drove the initial SaaS SFA wave; however, those same IT organizations will be critical for SaaS in SFA to mature.

Table Of Contents
  • Overview
  • Situation Now
  • Future and Transition
  • Recommendations to Users

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