Gartner Research

BPO for Mortgage Origination and Servicing

Published: 18 July 2008

ID: G00159114

Analyst(s): Pete Redshaw


Since the onset of the subprime mortgage crisis and the related credit crunch in mid-2007, mortgages have hardly been out of the news. Many mortgage providers and servicers are reconsidering the arrangements they have, or want to have, with business process outsourcing vendors in this area.

Table Of Contents
  • Overview
  • Introduction to the Survey
  • Survey Results
    • Support for Mortgage Origination
    • Support for Mortgage Servicing
    • The Number of Live Clients for MPO by Region
    • Top Three MPO Clients by Vendor
    • Software Used by Vendors
    • Key Metrics for MPO
    • Vendor Facility Locations
    • Staff Numbers for MPO
  • Summary

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