Gartner Research

SaaS Impact on E-Commerce

Published: 22 July 2008

ID: G00159775

Analyst(s): Gene Alvarez


Software as a service for e-commerce has created a new ownership option for organizations. However, clients' concerns are hampering the rate of adoption.

Table Of Contents
  • Overview
  • SaaS e-commerce (on demand) may not be appropriate for some Web sites, and may not provide a differentiated online experience.
  • Current SaaS e-commerce offerings can't support business-to-business (B2B) and business-to-consumer (B2C).
  • Clients are concerned about the impact of SaaS e-commerce on the total IT portfolio.
  • Clients are uncertain of SaaS e-commerce integration with other applications they already own.
  • Client are concerned about data collection and data ownership issues in a SaaS e-commerce environment.
  • Some vendors have technical limitations, such as shortcomings in Web 2.0 capabilities.
  • Organizations may need IT and non-IT resources to support the Web site.
  • Various SaaS e-commerce payment models are creating confusion.

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