Gartner Research

Case Study: Business Process Management at Siemens Canada

Published: 23 July 2008

ID: G00158085

Analyst(s): Bill Rosser

Summary

Siemens Canada has achieved a level of maturity in BPM that is unusual in the field. Its experience can provide useful insights to others.

Table Of Contents
  • Overview
  • What You Need to Know
  • Introduction
  • Challenge
  • Approach
    • Creation of the Essential Process Framework
    • Three-Part Process Framework
    • Process Management Methods Detailed
    • Reference Process House
    • Organizational Component — Roles and Responsibilities
    • Business Engagement Methods
  • Results
  • Critical Success Factors
  • Lessons Learned
    • Recommendations

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