Gartner Research

How to Bundle Your Services in an Infrastructure and Application Outsourcing RFP

Published: 28 July 2008

ID: G00158026

Analyst(s): Richard T. Matlus , Jim Longwood

Summary

In a multisourced environment, it is essential to come up with optimum bundles and towers of service when going to market via an RFP for new or replacement service providers.

Table Of Contents
  • Overview
  • Introduction
  • What Approach and Principles Should You Adopt in Bundling Towers of Service?
  • Common Questions about Bundling of Services
    • Question: What towers might you best bundle help desk services with?
    • Question: Should you group semirelated towers, like network and data center, into one bundle?
    • Question: In which tower do LAN services go — network or desktop?
    • Question: In which tower should DBA services go?
    • Question: Should we consider having multiple providers for each tower of service?
    • Question: How should I address the new alternative delivery and acquisition models coming through?
    • Question: How are common services such as relationship and service delivery management addressed?
    • What Are the Benefits of Bundling Services?

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