Gartner Research

Dataquest Insight: BPO in Telecom Operations Management

Published: 06 August 2008

ID: G00159018

Analyst(s): Norbert Scholz , Martina Kurth , Kamlesh Bhatia


A broader portfolio of offerings from vendors and demand from emerging markets is driving growth in business process outsourcing for telecom operations management.

Table Of Contents
  • Overview
  • Macro Trends
    • Macro Trend 1 — From Billing BPO to Comprehensive BPO
    • Macro Trend 2 — Adoption Outside North America
    • Macro Trend 3 — TOMS BPO Fails to Meet Expectations
  • Forecast for TOMS BPO Through 2012
  • Geographic Trends
    • North America
    • Latin America
    • Western Europe
    • Eastern Europe
    • Middle East and Africa
    • Asia/Pacific and Japan
  • Trends in Subsectors
    • Areas With High Propensity for Outsourcing
    • Areas With Medium Propensity for Outsourcing
    • Areas With Low Propensity for Outsourcing
  • Future Outlook of TOMS BPO in Telecom

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