Gartner Research

Eleven Steps to Take Before Staffing Business Process Management Projects With Internal or External Resources

Published: 13 August 2008

ID: G00159679

Analyst(s): Michele Cantara


Most organizations lack all the skills needed to implement and optimize their business processes. Many will need to turn to external service providers for help. This report outlines the steps organizations should take before staffing BPM projects with internal resources or from ESPs.

Table Of Contents
  • Overview


  • Introduction
  • Before Starting the 11 Steps
  • The 11 Steps for Analyzing Internal and External Resource Needs for a BPM Project
    • Step 1: Establish a Holistic View of the Five Dimensions of Multisourcing
    • Step 2: Understand the Pros and Cons of Different Sourcing Options
    • Step 3: Establish a Big-Picture View of the Three Competencies Needed for BPM
    • Step 4: Identify the Roles Needed for a Typical BPM Project
    • Step 5: Target Candidate Business Processes and Agree on Nomenclature
    • Step 6: Identify Who Implements Process Change and Frequency of Process Change
    • Step 7: Determine the Magnitude of Process Change?
    • Step 8: Decide Whether You Can Manage Change at Three Levels
    • Step 9: Identify Your BPM Buying Scenario
    • Step 10: Conduct a Skill Gap Analysis
    • Step 11: Determine Which Sourcing Options Are Appropriate for BPM Skills
  • Additional Guidelines for Working With ESPs on BPM Projects
    • Next Steps:

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