Gartner Research

Case Study: Business Process Analysis Underlies Launch of Local Government Shared Service in the U.K.

Published: 19 August 2008

ID: G00157396

Analyst(s): Massimiliano Claps


The Malvern Hills District, the Wychavon District and the Worcester City councils joined forces in 2007 to provide shared revenue and benefits services. This case study highlights lessons learned from the initial stages of the experience.

Table Of Contents
  • Overview
  • Introduction
  • The Challenge
  • Approach
    • Stage 1: Definition of the Business Case and Involvement of the Councils
    • Stage 2: Project Implementation
    • Governance
  • Results
  • Critical Success Factors
  • Lessons Learned

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