Gartner Research

Q&A: Growth Continues and Opportunities Exist for IT Outsourcing

Published: 22 August 2008

ID: G00160474

Analyst(s): Allie Young, Dane Anderson


Despite high visibility and continued growth in externalization of IT services via long-term IT outsourcing engagements, most organizations do not take advantage of the potential benefits of ITO.

Table Of Contents
  • What is the overall trend for ITO adoption among companies that are outsourcing IT services?
  • What percentage of organizations will outsource the various types of ITO services?
  • What are the major benefits that organizations receive from ITO?
  • What are the typical catalysts that drive companies to outsource? Is cost at the foundation of all IT outsourcing?
  • With so much pressure to optimize operations and if IT outsourcing can produce positive results, why isn't everyone doing it?
  • IT Outsourcing
    • Data Center Outsourcing
    • Desktop Outsourcing
    • Network Outsourcing (Enterprise and Public Network)
    • Enterprise Application Outsourcing

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