Gartner Research

Life and P&C Insurance Underwriting: System for Experts vs. Expert Systems

Published: 22 August 2008

ID: G00160511

Analyst(s): Kimberly Harris-Ferrante


Insurers have adopted the term "automated and exception-based processing," but many understand the term incorrectly. Life and P&C insurers should not look for expert systems to eliminate manual tasks and staff, but look for systems that enable underwriting experts to manage workload and time.

Table Of Contents
  • Overview
  • New Solutions and Their Promise
  • Automating the Underwriting Process
  • Productivity Tools for Experts: Empowering the Underwriter
  • Recommendations

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