Gartner Research

Maturity Assessment for Business Process Improvement Leaders: Six Phases for Successful BPM Adoption

Published: 03 September 2008

ID: G00160844

Analyst(s): Marc Kerremans

Summary

The Gartner business process management maturity and adoption model provides guidance for how your organization can more easily navigate the challenges of becoming process-managed.

Table Of Contents
  • Overview
  • Introduction
  • Overview of the Six Phases of BPM Maturity
    • The BPM Maturity Model and Its Business Characteristics
  • The Six Phases of BPM Maturity — in Detail
    • Phase 1: Acknowledge Operational Inefficiencies
    • Phase 2: Become Process-Aware
    • Phase 3: Establish Intraprocess Automation and Control
    • Phase 4: Establish Interprocess Automation and Control
    • Phase 5: Establish Enterprise Valuation Control
    • Phase 6: Create an Agile Business Structure

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