Gartner Research

IT Operations Management Framework 2.0 Applied to IT Management Challenges

Published: 11 September 2008

ID: G00160691

Analyst(s): David Paul Williams

Summary

IT operations market drivers and vendor software development has resulted in the creation and integration of a second-generation framework of common management products. We offer practical examples of how framework 2.0 can be applied to real-world IT operations management processes and challenges.

Table Of Contents
  • Overview
  • An IT Management Tool Framework Provides Value
  • IT Operations Process Creation Example
  • Fault to Remediation
  • IT Service Remediation Process
  • Executing a Request for Configuration Change
  • IT Infrastructure Usage Optimization

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