Gartner Research

IT Operations Management Framework 2.0 Applied to IT Management Challenges

Published: 11 September 2008

ID: G00160691

Analyst(s): David Paul Williams


IT operations market drivers and vendor software development has resulted in the creation and integration of a second-generation framework of common management products. We offer practical examples of how framework 2.0 can be applied to real-world IT operations management processes and challenges.

Table Of Contents
  • Overview
  • An IT Management Tool Framework Provides Value
  • IT Operations Process Creation Example
  • Fault to Remediation
  • IT Service Remediation Process
  • Executing a Request for Configuration Change
  • IT Infrastructure Usage Optimization

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.