Gartner Research

IT Operations Management Framework 2.0

Published: 11 September 2008

ID: G00159766

Analyst(s): David Paul Williams


IT operations management products have emerged that are consolidation and integration points. Characterized as "framework 2.0," the products are a more flexible, modular generation, compared with 1990s frameworks. We describe their value and influence on IT management strategy and decision making.

Table Of Contents
  • Overview
  • The Common Framework of Products
    • Availability and Performance Management
    • BSM
    • Performance Management Databases
    • Configuration Management
    • CMDBs
    • IT Service Dependency Mapping
    • IT Service Desk
    • Change Management (Typically Embedded With IT Service Desk Products)
    • Runbook Automation
  • Variations in TIFO Product Mix
  • Choosing TIFO products

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