Gartner Research

Six Steps Toward Ensuring a Successful CMDB Implementation

Published: 12 September 2008

ID: G00160331

Analyst(s): Patricia Adams, Ronni Rosenstein


Successful configuration management database implementations hinge on the implementation of a process for data management that includes mapping data sources and deciding what data and which data sources are trusted and accurate.

Table Of Contents
  • Overview
  • 1. Involve Stakeholders
  • 2. Determine What CI Data Is Needed and If It Is "Trusted"
  • 3. Beware of Too Much CI Data
  • 4. Reconcile Duplicate Data
  • 5. Define the IT Service View (or the Application View)
  • 6. Evaluate the Impact of Tool Architectures

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