Gartner Research

BPO Due Diligence: Understand the 10 Steps Involved in the Process

Published: 17 September 2008

ID: G00161099

Analyst(s): William Maurer , Helen Huntley


Due diligence is an important component of any business process outsourcing initiative. Best-practice BPO due diligence involves 10 key steps to ensure that the right information is gathered, assumptions are validated and each side of the deal understands what is involved.

Table Of Contents
  • Overview
  • How to Approach Due Diligence
  • Due Diligence From a Service Provider Perspective
  • BPO Due Diligence: A 10-Step Process

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