Gartner Research

Best Practices for Renegotiating Outsourcing Contracts

Published: 18 September 2008

ID: G00160907

Analyst(s): Helen Huntley

Summary

Renegotiation is the best way to make major changes to an outsourcing contract, but it isn't easy or quick. It requires careful research, a solid strategy, a formal plan and an understanding of your leveraging points so that both sides can be successful.

Table Of Contents
  • Overview
  • Introduction
  • Best Practice 1: Do Your Homework
  • Best Practice 2: Develop a Formal Renegotiation Plan
  • Best Practice 3: Use an Issue-Tracking Sheet for Renegotiation Discussions
  • Best Practice 4: Use Leverage If the Provider Is "Reluctant" to Renegotiate Before the End of Term
  • Conclusion

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