Gartner Research

Developing Quality Metrics That Matter

Published: 25 September 2008

ID: G00160258

Analyst(s): Thomas Murphy

Summary

Companies seek ways to identify if their implementation and testing teams are operating effectively and efficiently. Too often, this is a simple question of whether performance meets "industry standards." A better approach is choosing metrics that will drive process improvement or assess progress.

Table Of Contents
  • Overview
  • Using Defect Capture to Focus Improvements
  • Not All Defects Should Be Treated the Same
  • Develop a Collection Process

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