Gartner Research

Q&A for Perfecting the Three Pillars of Vendor Management

Published: 06 October 2008

ID: G00160695

Analyst(s): Richard Ni


Vendor management's main objective is to achieve the best overall value by optimizing vendor performance and customer-vendor relationships.

Table Of Contents
  • In an organization, there are various groups that must interact and work with vendors. This often causes a confusion of responsibilities. How should the vendor management function address this issue?
  • Are vendors willing to invest time and effort in vendor management programs to meet client requirements when an organization is cutting costs?
  • Do we need to reward the vendor for good performance? How can we successfully do so?
  • Does Gartner recommend that organizations implement vendor management software?
  • How can a customer respond to a vendor when it tries to "retain profits and grow" an account?

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