Gartner Research

The Next Generation of Remote-Control Tools Is Emerging

Published: 17 October 2008

ID: G00161251

Analyst(s): Terrence Cosgrove , David Coyle


A new generation of software-as-a-service and appliance-based remote-control tools that can support any end user with an Internet connection is enabling IT organizations to offer more-effective support to a wider set of employees and partners.

Table Of Contents
  • Overview
  • Traditional Remote-Control Tools
  • Standard Remote-Control Technology Has Commoditized
  • PC Remote-Control Deployments in Large Enterprises
  • New Requirements for Remote-Control Tools
  • A New Breed of Remote-Control Tools and Vendors
    • Remote-Control Support for Anyone
    • Ease of Implementation
    • Cost Flexibility
  • Leading Internet-Based Remote-Control Vendors
    • Bomgar
    • Cisco WebEx
    • Citrix Online
    • LogMeIn
    • NTRglobal

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.