Gartner Research

The Next Generation of Remote-Control Tools Is Emerging

Published: 17 October 2008

ID: G00161251

Analyst(s): Terrence Cosgrove , David Coyle

Summary

A new generation of software-as-a-service and appliance-based remote-control tools that can support any end user with an Internet connection is enabling IT organizations to offer more-effective support to a wider set of employees and partners.

Table Of Contents
  • Overview
  • Traditional Remote-Control Tools
  • Standard Remote-Control Technology Has Commoditized
  • PC Remote-Control Deployments in Large Enterprises
  • New Requirements for Remote-Control Tools
  • A New Breed of Remote-Control Tools and Vendors
    • Remote-Control Support for Anyone
    • Ease of Implementation
    • Cost Flexibility
  • Leading Internet-Based Remote-Control Vendors
    • Bomgar
    • Cisco WebEx
    • Citrix Online
    • LogMeIn
    • NTRglobal

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