Gartner Research

Vendor Rating: Nortel

Published: 24 October 2008

ID: G00157991

Analyst(s): Patti A. Reali , Greg Young , Peter Kjeldsen , Tiffani Bova , John Girard , Mark Fabbi , Eric Goodness , Rich Costello , Akshay K. Sharma , Frank Marsala , Drew Kraus , Christine Tenneson , Sylvain Fabre , Daniel O'Connell , Deborah Kish , Bob Hafner

Summary

Nortel retains a rating of "promising" overall, though it will have to resolve issues as it transforms into a telecom software and services company. Positives include a better focus on the enterprise sector, but Nortel's plan to sell its metropolitan Ethernet network division creates uncertainty.

Table Of Contents
  • Analyst Comments
  • Corporate Viability
    • Strategy: Promising
    • Financial: Caution
    • Marketing: Promising
    • Organization: Promising
  • Market Offerings
    • Product/Service: Promising
    • Technology/Methodology: Positive
    • Pricing Structure: Promising
  • Customer Service/Support
    • Sales/Distribution: Promising
    • Support/Account Management: Promising

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