Gartner Research

Vendor Rating: Nortel

Published: 24 October 2008

ID: G00157991

Analyst(s): Patti A. Reali, Greg Young, Peter Kjeldsen, Tiffani Bova, John Girard , Mark Fabbi , Eric Goodness , Rich Costello, Akshay K. Sharma, Frank Marsala , Drew Kraus , Christine Tenneson , Sylvain Fabre , Daniel O'Connell , Deborah Kish , Bob Hafner


Nortel retains a rating of "promising" overall, though it will have to resolve issues as it transforms into a telecom software and services company. Positives include a better focus on the enterprise sector, but Nortel's plan to sell its metropolitan Ethernet network division creates uncertainty.

Table Of Contents
  • Analyst Comments
  • Corporate Viability
    • Strategy: Promising
    • Financial: Caution
    • Marketing: Promising
    • Organization: Promising
  • Market Offerings
    • Product/Service: Promising
    • Technology/Methodology: Positive
    • Pricing Structure: Promising
  • Customer Service/Support
    • Sales/Distribution: Promising
    • Support/Account Management: Promising

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.