Gartner Research

Key Elements of a Mature IT Asset Management Program

Published: 26 November 2008

ID: G00163805

Analyst(s): Patricia Adams

Summary

IT organizations should use the IT asset management process maturity model to assess current status and plot a strategy for sequential improvement by investing in people, policies, processes and technology. We provide specific characteristics of programs at higher levels of maturity as a guideline.

Table Of Contents
  • Overview
  • Characteristics of a Proactive ITAM Environment
  • Characteristics of a Service-Aligned ITAM Environment
  • Characteristics of a Business Partner ITAM Environment

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