Gartner Research

User Survey Analysis: Influence of ITIL and ISO 20000 on Selection of Providers for Data Center Outsourcing and Hosting

Published: 10 December 2008

ID: G00162647

Analyst(s): Kurt Potter , Jim Longwood , Gilbert van der Heiden , Rob Addy


A Gartner survey found that Information Technology Infrastructure Library and ISO 20000 capabilities are important in the selection of providers for data center outsourcing and hosting services. Process improvement initiatives such as Six Sigma are also important. We analyze the findings.

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