Gartner Research

Best Practices to Improve Performance of Your Offshore Application Development Vendor

Published: 18 December 2008

ID: G00163295

Analyst(s): Ian Marriott , Richard T. Matlus

Summary

By moving from staff augmentation to outsourcing deals in offshore delivery or using offshore application development vendors, client organizations can increase satisfaction, improve vendor relationships and transform delivery models for better performance.

Table Of Contents
  • Overview
  • Achieving Business and IT Alignment on Sourcing Strategy
  • Three Sourcing Options for Application Service Outsourcing
  • Staff Augmentation for Offshore Delivery Continually Increases Cost
  • Improving Savings, Productivity Through Long-Term Agreements
  • Setting Up Contracts That Shift Accountability to the Vendor
  • Establishing Effective Governance for Direction and Oversight
  • Use Internal Team Members to Manage Deliverables and Service Levels
  • Tactical Guidelines

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