Gartner Research

Gartner on Outsourcing, 2008-2009

Published: 19 December 2008

ID: G00164206

Analyst(s): Claudio Da Rold , Richard T. Matlus , Linda Cohen , Matthew Goldman , Rishi Sood , Cathy Tornbohm , Ben Pring , Ian Marriott , Jim Longwood , William Maurer , Gianluca Tramacere , Susan Cournoyer , Robert H. Brown , Venecia Liu , Cassio Dreyfuss , Dane Anderson , Dean Blackmore , Helen Huntley , Kenneth Brant , Allie Young , TJ Singh

Summary

Gartner's fifth annual publication of "Gartner on Outsourcing" provides authoritative research and forecasts about all aspects of the outsourcing market, including what happened in 2008 and what to expect in 2009.

Table Of Contents
  • Overview
  • Introduction and Outsourcing Overview
    • Market Environment and Economic Impact
    • Outsourcing Market Dynamics: Underlying Trends and Projections
    • Topics Covered in This Report
  • Contract Trends in Outsourcing
    • Market Environment and Economic Impact
    • What We Saw in Outsourcing Contract Trends in 2008
    • What We Expect to See in Contract Trends for 2009
    • Recommended Reading
  • Contract Issues in Outsourcing
    • A Definition of Outsourcing Contract Issues
    • Market Environment and Economic Impact
    • What We Saw in Outsourcing Contract Issues in 2008
    • What We Expect to See in Outsourcing Contract Issues in 2009
    • What You Need to Know About Outsourcing Contract Issues
    • Recommended Reading
  • Infrastructure Outsourcing
    • Definition of Infrastructure Outsourcing
    • Market Environment and Economic Impact
    • What We Saw in Infrastructure Outsourcing in 2008
    • What We Expect to See in Infrastructure Outsourcing in 2009
    • What You Need to Know About Infrastructure Outsourcing
    • Recommended Reading
  • Application Outsourcing
    • Definition of Application Outsourcing
    • Market Environment and Economic Impact
    • What We Saw in Application Outsourcing in 2008
    • What We Expect to See in Application Outsourcing in 2009
    • What You Need to Know About Application Outsourcing
    • Recommended Reading
  • Business Process Outsourcing
    • Definition of BPO
    • Market Environment and Economic Impact
    • What We Saw in BPO in 2008
    • BPO Market Maturity Varies by Geography
    • What We Expect to See in BPO in 2009
    • What You Need to Know About BPO
    • Recommended Reading
  • Alternative Delivery and Acquisition Models
    • Definition of Alternative Delivery and Acquisition Models
    • Market Environment and Economic Impact
    • What We Saw in ADAMs in 2008
    • What We Expect to See in ADAMs in 2009
    • What You Need to Know About ADAMs
    • Recommended Reading
  • Global Delivery Models
    • Definition of Global Delivery Models
    • Market Environment and Economic Impact
    • What We Saw in Global Delivery in 2008
    • What We Expect to See in Global Delivery in 2009
    • What You Need to Know About Global Delivery
    • Recommended Reading
  • Green IT in Outsourcing
    • Definition of Green IT
    • Market Environment and Economic Impact
    • What We Saw in Green IT Outsourcing in 2008
    • What We Expect to See in Green IT Outsourcing in 2009
    • What You Need to Know About Green IT Outsourcing
    • Recommended Reading
  • Vertical-Market Issues and Trends: Communications
    • Market Environment and Economic Impact
    • What We Saw in Communications Outsourcing in 2008
    • What We Expect to See in Communications Outsourcing in 2009
    • What You Need to Know About Communications Outsourcing
  • Vertical-Market Issues and Trends: Financial Services
    • Market Environment and Economic Impact
    • What We Saw in Financial Services Outsourcing in 2008
    • What We Expect to See in Financial Services Outsourcing in 2009
    • What You Need to Know About Financial Services Outsourcing
  • Vertical-Market Issues and Trends: Government
    • Market Environment and Economic Impact
    • What We Saw in Government Outsourcing in 2008
    • What We Expect to See in Government Outsourcing in 2009
    • What You Need to Know About Government Outsourcing
  • Vertical-Market Issues and Trends: Manufacturing
    • Market Environment and Economic Impact
    • What We Saw in Manufacturing Outsourcing in 2008
    • What We Expect to See in Manufacturing Outsourcing in 2009
    • What You Need to Know About Manufacturing Outsourcing
  • Geographic Regions
    • Global Convergence Is Shrinking Geographic Differences
    • Market Environment and Economic Impact
    • What We Saw in Different Geographies in 2008
    • What We Expect to See in Different Geographies in 2009
    • What You Need to Know About Geographies

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