Gartner Research

Document the IT Service Portfolio Before Creating the IT Service Catalog

Published: 08 January 2009

ID: G00163200

Analyst(s): Debra Curtis , Kris Brittain

Summary

IT operations groups have embraced IT service management as a goal for operational excellence. Defining an IT service portfolio and IT service catalog is a required step in the quest for excellence.

Table Of Contents
  • Overview
  • What the Right Approach Is and Why That's Good
  • What Normally Happens and Why That's Bad
  • What You Can Do to Avoid the Pitfalls

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