Gartner Research

Cisco: Creating a Business Enablement Architecture

Published: 13 January 2009

ID: G00164806

Analyst(s): Mark McDonald


Cisco Systems is a worldwide leader in networking for the Internet, with 67,647 employees and FY08 revenue of $39 billion. Cisco's networking solutions support data, voice and video communications and collaboration. In November 2008, CEO John Chambers announced plans to reduce costs by $1 billion, or 5% of revenue.

Table Of Contents
  • Creating new business models
  • Transforming commercial business processes
  • Making deal management a part of integrated commerce
  • Transforming Human Resource Capability
  • From information technology to information services
  • Implementing a service-oriented approach
  • Transforming the IT organization

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