Gartner Research

Cost Optimization: Three ITIL Processes Can Play an Important Role

Published: 19 January 2009

ID: G00164548

Analyst(s): Rob Addy


Although the Information Technology Infrastructure Library's financial management process framework adds little to reducing operational IT costs, other ITIL disciplines, such as configuration management, capacity management and problem management, play an important role in cost optimization initiatives.

Table Of Contents
  • Overview
  • Configuration Management
  • Capacity Management
  • Problem Management
  • The Role of Change Management Within Cost Optimization

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