Gartner Research

Meeting the Challenge: The 2009 CIO Agenda

Published: 01 January 2009

ID: G00165047

Analyst(s): Mark McDonald


As enterprises face continued economic volatility and uncertainty, CIOs must deliver improvements needed to raise enterprise effectiveness while managing IT resources and performance. Success requires decisive action and resourcefulness across operations.

Table Of Contents


Executive summary

  • Effectiveness meets enterprise challenges
  • Raising effectiveness changes IT and the enterprise
  • CIOs must be decisive and resourceful in 2009

The challenges facing CIOs in 2009

  • Economic challenges set the context for the CIO agenda
  • Executives expect IT to play a central role in driving performance
  • Leading CIOs plan to meet these challenges with decisive plans and resourceful projects
  • Case Study: Deutsche Bank—Leading in times of structural change
  • CIOs will have resources to meet their challenges
  • Case Study: Intel—Transforming an IT organization
  • Public sector CIOs are delivering results in challenging times
  • Case Study: Seminole County—Powering the enterprise with IT
  • Case Study: The State of South Dakota—Leveraging centralized IT and service-oriented architecture
  • Leading CIOs use IT leverage to meet economic challenges

Effectiveness meets enterprise challenges

  • Enterprise effectiveness is the goal that matters
  • Enterprise effectiveness matters financially
  • Enterprise effectiveness matters operationally
  • Enterprises are reducing costs and improving financial fundamentals
  • Case Study: Tokio Marine & Nichido Fire Insurance—Renovating the enterprise
  • Four pillars of enterprise effectiveness
  • Case Study: Corporate Express—Getting to the next level by transforming business processes
  • Effective enterprises see their business priorities differently and act accordingly
  • Case Study: Cisco—Creating a business enablement architecture
  • Enterprise effectiveness influences CIO strategies
  • Case Study: Whitbread—Changing the business model
  • Enterprise effectiveness extends to IT effectiveness

Raising effectiveness changes IT and the enterprise

  • Every CIO faces the need to raise IT effectiveness
  • Business process improvement is part of IT
  • CIO leadership skills and resolve will be tested in 2009
  • Case Study: Sloan Valve—Business process transformation as strategy
  • CIOs are reducing costs and restructuring IT
  • Case Study: Sigma Alimentos—The core of IT is the core of the business
  • Modernizing IT operations and infrastructure
  • CIOs may face a capacity crunch that will require modernization
  • CIO technology priorities concentrate on realizing value from existing assets
  • Case Study: Oak Ridge National Laboratory—Realizing the results of IT modernization
  • Improving IT processes raises productivity, promotes standardization and facilitates management
  • Improve and expand IT skills and key roles to address complex issues
  • CIOs become more decisive and resourceful with effective IT governance
  • Case Study: CARQUEST—Using clear and simple governance to manage challenges
  • Creating a business-oriented IT organization
  • Case Study: Statkraft—Raising performance by applying information and process to risk management
  • Focus IT to deliver results
  • Toward a more effective IT organization and enterprise— The challenge facing CIOs in 2009

CIOs must be decisive and resourceful in 2009

  • Use enterprise economics and effectiveness to set the context for your CIO agenda
  • Use enterprise effectiveness to guide your agenda
  • Match leadership changes with the challenges you face in 2009
  • Meeting challenges to achieve results
  • Know your context
  • Change your capabilities
  • Raise performance
  • Set a long-term destination for IT
  • Lead the changes to meet the challenges
  • Leverage your ability to lead: The 2009 Gartner for IT Executives CIO research agenda
  • About the Gartner Executive Programs CIO Survey and Agenda
  • About the Gartner Executive Programs CIO Survey and Agenda

Appendix: Survey Demographics

Further Reading

  • Gartner research

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