Published: 01 February 2009
Analyst(s): Barbara Gomolski, Michael Smith, Richard Hunter
CIOs are going beyond traditional IT process efficiency benchmarking to IT service effectiveness benchmarking. To help the enterprise make wise investments involving IT, these CIOs are collaborating with peers to benchmark business process capabilities.
Benchmark IT processes to show efficiency
Use IT services to communicate effectiveness
Use business performance benchmarking to guide IT investment and value delivery
Appendix: Case Studies
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