Gartner Research

Case Study: Bankinter Gives Customers a Video Calling Connection to Advisors

Published: 23 February 2009

ID: G00165468

Analyst(s): Carol Rozwell

Summary

This case study explores Bankinter's implementation of video technology to open up a new, profitable communication and collaboration channel with its customers.

Table Of Contents
  • Overview
  • Introduction
    • The Challenge
    • Approach
    • Results
    • Critical Success Factors
    • Lessons Learned

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