Gartner Research

European Outsourcing and Services Survey Reveals Client Organization Priorities for 2009

Published: 27 February 2009

ID: G00164439

Analyst(s): Claudio Da Rold , Ian Marriott


The results of a Gartner online survey of 116 business and IT managers in Europe point to traditional outsourcing objectives, but also to new decision makers and new delivery models.

Table Of Contents
  • Overview
  • Recommendation
  • "Outsourcing Newcomers" Are Indicated: Increase of Business Oversight on Sourcing Decisions, More Vertical Industries and Companies With Smaller Budgets
  • Main Three Objectives and Main Three Challenges Point to Costs, Business Needs, Competencies and Productivity
  • More Renegotiation, Fewer Transitions Back In-House
  • Use of Traditional and New Offerings
  • Interest in New Alternative Models Is on the Rise

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.