Gartner Information Technology Research

Gartner Magic Quadrant for Desktop Outsourcing Services, North America

Summary

The desktop outsourcing services market is continuing to grow. It's a mature market in North America, but it can be improved. Organizations should evaluate their outsourcing objectives and technical requirements, and use the results to select their external service providers.

Published: 03 March 2009

ID: G00165265

Analyst(s): William Maurer, Richard T. Matlus, Lilian Dutra

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • ACS
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • Dell
    • EDS, an HP Company
    • GlobalServe
    • IBM
    • Northrop Grumman
    • Perot Systems
    • Pomeroy IT Solutions
    • Siemens IT Solutions and Services
    • Tata Consultancy Services
    • TechTeam Global
    • Unisys
    • Wipro Technologies
  • Ability to Execute
  • Completeness of Vision

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