Gartner Research

Warner Robins Air Logistics Center, U.S. Air Force Materiel Command: Driving behavior with customer-focused metrics

Published: 13 March 2009

ID: G00166576

Analyst(s): Jeffrey Cole, Patrick Meehan, Andy Rowsell-Jones


As part of the U.S. Air Force Materiel Command, the Warner Robins Air Logistics Center provides worldwide sustainment management support for aircraft, weapons systems, electronic warfare and avionics systems, helicopters and equipment. Located at Robins Air Force Base in Georgia, U.S.A., the center spends $100 million per year on its mission and has 17,000 military and civilian staff members.

Table Of Contents
  • Evolving a performance framework to influence stakeholder behaviors
  • Stakeholder input and metric negotiation
  • Metrics as a vehicle of trust

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