Gartner Research

Get a Grip: Best Practices in Competency Centers

Published: 17 March 2009

ID: G00164791

Analyst(s): Diane Morello


If good people have already been recruited into your enterprise, why is it so difficult to find them and deploy them well? CIOs and IT leaders, it's time to get a grip on talent.

Table Of Contents
  • Overview
  • Key Finding
  • Why Getting a Grip Matters
    • Rules of Thumb for Competency Centers
  • Understand Different Uses of the Word "Competency"
  • Delving Into Competency Centers
    • Growth Path of a Competency Center
    • Do You Have a Competency Center — or Something Else?
    • Competency Centers for Innovation, Execution, Efficiency
  • What Success Looks Like for Competency Centers
    • What CIOs Should Expect From Competency Center Leaders
    • Advantages and Challenges in Brief
  • Wrap-Up and Recommendations
    • Distilling Out Operating Principles
    • Final Recommendations

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