Gartner Research

Department of Veterans Affairs: Communicating to effect a mandated reorganization

Published: 19 March 2009

ID: G00166735

Analyst(s): Heather Colella , Lily Mok , Dave Aron


The U .S. Department of Veterans Affairs (VA) was established as an independent agency in 1930 and elevated to cabinet level in 1989. The VA comprises a Washington, D.C., central office and nationwide field offices administered by its three major line organizations: Veterans Health Administration (VHA), Veterans Benefits Administration (VBA) and National Cemetery Administration (NCA). Its nationwide network--of hospitals, outpatient clinics, nursing homes, residential rehabilitation treatment programs, readjustment counseling centers, veterans benefits regional offices and national cemeteries--helps ensure that 23.8 million veterans receive medical care, benefits, social support and lasting memorials. The VA is the second largest federal department, with 260,000 employees and an FY08 budget of US$90.3 billion. The VA's IT organization accounts for more than 7,000 of the employees and U S$2.6 billion of the budget.

Table Of Contents
  • Communicating to lessen initial resistance and stress
  • Maintaining a communication flow
  • Communicating in business terms
  • Communicating for success
  • Measuring communication success

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