Gartner Research

Customization: The Cost That Keeps on Costing

Published: 19 March 2009

ID: G00165372

Analyst(s): Andy Kyte


Customizing a packaged application is an expensive activity. But it is only when the full life cycle costs of a customized application are measured that the true cost is revealed.

Table Of Contents
  • Overview
  • The Buyer's Perspective
  • The Vendor Perspective
  • The Slippery Slope to Customization
  • A Taxonomy of Packaged Software Modification Styles
    • Configuration
    • Reporting Extensions
    • Templating
    • Extension
    • Code Exits
    • Vendor-Permitted Customization
    • Full Source-Code Customization
  • The Role of Third-Party Implementers in Customization
  • Life Cycle Management of the Different Styles of Packaged Application Modification
    • Configuration
    • Reporting Extensions
    • Templates
    • Extensions
    • Code Exits
    • Vendor-Permitted Customizations
    • Full Source Code Customizations
  • Summary

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