Gartner Research

Best Practices for Transitioning ERP/Business Application Support From 'Build' to 'Run'

Published: 15 April 2009

ID: G00166999

Analyst(s): Pat Phelan

Summary

When deploying an enterprise-spanning application such as ERP, supply chain management and CRM, enterprises must plan the transition from project to sustainment support to leverage the application skills gained during the project, and to ensure optimum service levels after go-live.

Table Of Contents
  • Overview
  • How to Include the Business in ERP Support
  • What to Include Under the Umbrella of ERP/Business Application Support

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