Gartner Research

Key Issues for IT Operations Management, 2009

Published: 21 April 2009

ID: G00167238

Analyst(s): Patricia Adams, Kris Brittain


Managing legacy and emerging technologies while aligning IT services and business strategy is challenging under any circumstances, but more so in the current economic climate. Gartner identifies seven key issues to help companies prepare for the future of IT operations management.

Table Of Contents
  • Key Issues
    • How will IT operations define IT services, align them with business value, and manage and measure them end to end, across multisourced environments?
    • What ITOM strategies, architectures, processes and best practices must the IT organization adopt to achieve IT operational excellence?
    • How will IT services and operations management tools evolve, and how can organizations exploit them to achieve operational excellence?
    • What are the steps necessary for IT operations organizations to evolve to an RTI?
    • Which vendors will play leading roles in the development of IT services and operations management, and RTI-related markets, products and services?
    • How will IT operations and infrastructure management need to organize, develop and measure their people and processes to achieve operational excellence?
    • What external factors and trends will influence ITOM?

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