Gartner Research

In Manufacturing, Quality Management Systems Evolve

Published: 21 April 2009

ID: G00167244

Analyst(s): Dan Miklovic


Systems to measure and manage quality are evolving and being absorbed into manufacturing companies' DNA. We offer a perspective on the current systems, where they came from and where they are going.

Table Of Contents
  • Overview
  • Introduction and Background
  • Analysis
    • Quality Matters — A Risk/Reward Scenario
  • Quality Standards, Disciplines and Applications
    • ISO 9000: Measuring "What," Not "How Well"
    • Core ISO 9000 Standards
    • Six Sigma
    • Lean
  • Multiple Quality Tools and Applications Pose a Problem
    • Persistent Question: Best of Breed or ERP for Quality Management?
    • Seeking a Balance With a Best-of-Suite Approach
    • Questions of Breadth vs. Depth
  • Architecture
    • Making the Tough Architectural Decision
  • Recommendations

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