Gartner Research

The Role of the Business Process Analyst in ERP/Business Application Support

Published: 22 April 2009

ID: G00167172

Analyst(s): Pat Phelan

Summary

One part of ERP/business application support is analyzing the impact of change, whether triggered by business or the IT organization. Enterprises are adding a new support role, the business process analyst, to ensure that applications and business processes continue to meet users' needs.

Table Of Contents
  • Overview
  • Typical BPA Responsibilities
  • Where the BPA Resides
  • BPA Reporting Structure

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