Gartner Research

The Role of the Super User in ERP/Business Application Support

Published: 23 April 2009

ID: G00167171

Analyst(s): Pat Phelan


Super users play a key role in the business application support infrastructure. In addition to being on the front line with users, they serve as liaisons between the business and IT organizations, enabling IT to focus on the technical aspects of system support.

Table Of Contents
  • Overview
  • Role of Super Users
  • Preparing Super Users for Success
  • What Can Go Wrong?

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