Gartner Research

The Business Value of Supply Chain Management

Published: 24 April 2009

ID: G00167673

Analyst(s): Andrew White


To be effective at fulfilling customer and market demand for goods and services, business and IT leaders must understand where supply chain management supports the various aspects of the business. Use the Gartner Business Value Framework to identify where SCM adds value to the business.

Table Of Contents
  • Overview
  • Demand Management
    • Market Responsiveness
    • Sales Effectiveness
    • Product Development Effectiveness
  • Supply Management
    • Customer Responsiveness
    • Supplier Effectiveness
    • Operational Effectiveness
  • Support Services
    • HR Responsiveness
    • IT Responsiveness
    • Finance and Regulatory Responsiveness

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