Gartner Research

IT Chargeback: Simple Models Often Better Reflect End-to-End Business Value

Published: 07 May 2009

ID: G00167638

Analyst(s): Jack Heine, Kurt Potter


Strict usage-based chargeback models for IT services often do not reflect the true business value of IT services, which may be more access-based with highly fixed costs. Consider a simple chargeback model until the IT organization is ready to charge based on a formal IT service catalog.

Table Of Contents
  • Overview
  • Context
  • Analysis
  • The Flaws in Usage-Based Chargeback
  • Infrastructure Costs Reflect Access, Functionality and Capacity, Not Usage
  • Tiering as a Usage Factor Component
  • Expanded Approaches to Access- and Subscription-Based Chargeback
  • Internal Service Company Applicability
  • Key Facts

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