Gartner Research

Understand Outsourcing Evaluation, Selection and Transition Costs to Lower Risk

Published: 11 May 2009

ID: G00167572

Analyst(s): Richard T. Matlus


Organizations looking to outsource IT infrastructure services must understand how much it costs to formally evaluate and transition to an external service provider. Enterprises that make the right investment upfront will reduce outsourcing deal risks.

Table Of Contents
  • Overview
  • Context
  • Analysis
    • The Total Cost of Sourcing
    • Evaluation, Selection and Negotiation Costs
    • The Cost of Using an Independent Advisory Firm
    • The Costs to Transition to an ESP
    • The Costs to Manage an ESP
    • Next Steps
  • Key Facts

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