Gartner Information Technology Research

Gartner Magic Quadrant for CRM Service Providers, North America

Summary

Demand for CRM project-based consulting and implementation services is holding up surprisingly well in the face of the recession. The Magic Quadrant for CRM service providers in North America positions service providers considered for CRM initiatives and presents the current vendor landscape.

Published: 20 May 2009

ID: G00167553

Analyst(s): Matthew Goldman, Ed Thompson

Table Of Contents
  • Market Overview
  • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Quantitative Criteria
    • Qualitative Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • Capgemini
    • Cognizant
    • CSC
    • Deloitte
    • Fujitsu
    • HCL Technologies
    • Hitachi Consulting
    • IBM Global Business Services
    • Infosys Technologies
    • Patni Computer Systems
    • Tata Consultancy Services
    • Wipro Technologies

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