Gartner Expert

Anubhav Nigam

Assoc Principal Analyst

Anubhav Nigam is an Associate Principal Analyst in Gartner's Enterprise Communications Industries group. Anubhav specializes in Unified Communications as a service (UCaaS), and Conferencing and Communications Platforms as a Service (CPaaS). He has an extensive background in strategy, process improvement, and internal audits for Telecommunications Systems including Network Operations & Quality Assurance, Revenue Assurance, Resale IPLCs, Legal & Regulatory Compliance Management for Telecom Systems, and 4G LTE/5G SA/NSA Rollouts.

His research delves into the 5-Year Forecasts and Forecast Quarterly Analysis for Unified Communications & is part of the Market Share Analysis research for Communication Platforms. Quarterly forecast updates include in-depth assumption analysis including insight into key influencing factors driving forecast changes.

He also covers strategic aspects of Enterprise Communications offerings in Enterprise Markets vis-a-vis Mobility Solutions, Cloud Native Networks, Private Mobile Networks based on 5G & 4G LTE.

Prior to joining Gartner, Anubhav was working as a Manager in Research & Analytics at Digital Infrastructure Providers Association (DIPA) and was a Consultant in Business Consulting Services at Ernst & Young India LLP (EY India) focusing on Telecommunications Industry. He has been a proactive contributor to various Consultation Papers for Indian Telecom Regulator and was extensively involved in policy advocacy for 5G rollouts in India.

Previous experience

1. Carried out end-to-end Internal Audits & Process Improvement engagements for Network Operations & Quality Reviews for Mobile Networks including Cloud Systems, 5G NSA/SA, & 4G LTE (EMEA); Legal & Regulatory Compliances for Telecom Regulations & Statutory Laws; Govt. Advisory Engagements for Innovation in Telecom Sector

2. Policy Analysis for State & National Regulations for Telecommunications in India, MIS & Master Data Management for Passive Infra (incl. Dark Fiber), Forecasts for 5G Rollouts, Small Cells, Distributed Antenna Systems, and Edge Data Centers in India, Consultation Papers by TRAI

Professional background

Ernst & Young India LLP

Consultant - Business Consulting Services (erstwhile Risk Advisory Services)

Digital Infrastructure Providers Association (DIPA

Manager - Research & Analytics

Areas of coverage

CSP Markets for Tech Suppliers

CSP Strategy and Go-to-Market


1. Bachelor of Commerce (Honours) from University of Delhi, New Delhi, India

2. MBA in Telecom Management - Analytics & Finance from SIDTM, Pune, India

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Top Issues That I Help Clients Address

1What are some of the emerging market trends & growth opportunities in Enterprise Communications?

2How are challengers winning against leaders in CSP Enterprise Spaces?

3Who are the key UCaaS vendors, what is the competitive landscape and how will it shift?

4Who are the key CPaaS vendors, what is the competitive landscape and how will it shift?

5What are some of the growth drivers for Indian Telecommunications Industry for CSPs?