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Gartner Expert
Audrey Apfel
VP, Ombudsman
Audrey Apfel leads the Program and Portfolio Management team, one of three teams serving Enterprise Architecture and Technical Innovation (EA + TI) and PPM leaders under Gartner's IT Leaders research group.
Ms. Apfel has extensive experience in technical, PMO, product development and business management positions. She is the author of Gartner's "Total Value of Opportunity" (TVO) methodology and was a co-author of the original Gartner Business Value Model. Her familiarity with a broad range of technology and business issues has led her to be the keynote speaker at many Gartner and outside events, and to her contribution to many books on PPM and other subjects.
Roles and responsibility
PMO lead, portfolio manager, program manager, senior project leader, CIO
Previous experience
Ms. Apfel has more than 25 years of experience in enterprise business, IT, user and provider environments. Prior to joining Gartner, she worked at IBM for 11 years and held several positions, crossing the corporation from Development to Quality Assurance to Systems Engineering and Services, to business staff positions. She started her career at Bell Laboratories as a Member of Technical Staff (MTS), developing and supporting network architectures.
Professional background
IBM
Programmer, Systems Engineer, Systems Architect, Business Planner
Bell Laboratories
Member of Technical Staff, Network Architectures
Areas of coverage
Best-in-Class Portfolio Office
Strategic Portfolio Management
PMO Strategies and Disciplines
Executing on Business Transformation While Building a Highly Adaptive Enterprise (retired)
Education
M.S., New York University
B.S., Computer Science, Queens College/City University of New York
Top Issues That I Help Clients Address
1IT demand and project prioritization
2Starting up and evolving PMO organizations
3Determining the business value of IT investments and value metrics
4Business-IT alignment
5Sponsorship and business engagement on projects