Gartner Expert

Bruce Robertson

Distinguished VP, Advisory

Bruce Robertson is a Research Distinguished Vice President Advisor in Gartner's CIO Research group, covering a wide range of CIO key initiatives. Mr. Robertson focuses on emerging innovative methods and best practices including the change leadership tactics and capabilities that inspire and engage people on any needed transformational journey, thus changing people's mindsets and behaviors in IT and across the business. He helps leaders develop and execute influencing strategies using stakeholder analysis, communication and storytelling tactics. With these strategies and tactics, CIOs can lead digital business transformation and build a culture ready for anything. He focuses equally helping CIOs democratize their delivery approach using fusion teams, digital product management and product line management, plus enabling business technologists while building IT platform products. IT talent overall is another coverage area: strategic workforce planning, attraction and attrition drivers, hybrid work strategies and other topics. His expertise areas also include digital design, design thinking and lean startup, innovation, process thinking, change leadership, organizational change management (OCM), high-performance teams and culture dynamics: the people and process side of digital business transformation. With over 27 years covering a variety of CIO and IT topics, he can help connect the dots across the many varied challenges faced by CIOs and other IT leadership roles.

Previous experience

Mr. Robertson has more than 27 years of experience in end-user IT areas, including process, architecture and infrastructure planning and research functions. He joined Gartner in April 2005 with the acquisition of Meta Group. Before joining Meta Group in 1995, he was Senior Technology Editor at Network Computing Magazine, a Technology Consulting Firm Director and an IT Manager.

Professional background

CMP Publications, Manhasset, New York

Senior Technology Editor, Network Computing Magazine

Interconnect Network Consulting Group

Director, Consulting Services

BRS/Saunders Colleague

Systems Manager

Areas of coverage

CIO Technology and Innovation Leadership

CIO Leadership of Culture and People

CIO Impact on Digital Business Strategy and Execution

Technology Finance, Risk and Value Management

CIO Executive Leadership Development


B.A., English, Columbia University

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Top Issues That I Help Clients Address

1Culture and change leadership - the people side of change

2Methods for driving digital business innovation and transformation including design thinking and lean startup and process thinking

3Creating high-performance teams

4Evolving the IT operating model from service to digital product management

5Taking value beyond cost-efficiency to customer and employee experience