Gartner Expert

Charley Rich

Sr Director Analyst

Charley Rich is a Research Director in the IT Operations Management group focusing on providing guidance to users and providers of APM and AIOps solutions. Mr. Rich comes with over 30 years of experience as a Software Product Management Executive having built many innovative APM, big data analytics, SaaS and UI solutions. He was a key contributor to four highly successful startups, receiving the General Manager's Award at IBM and the President's Award at Tivoli. He resides in Long Island, NY and works from his home office.

Previous experience

At his previous employer, Mr. Rich was responsible for driving the product direction for a SaaS Big Data Analytics solution that included machine learning, real-time visualization, and operational analytics:

- Driving the product requirements process

- Designed the UI and user experience (UX)

- Managed the UI, machine learning and analytics development teams

- Winner of an IBM Beacon Finalist Award for SaaS solutions

- Experienced in managing offshore development teams

Professional background

Nastel Technologies (jKool)

VP Product Management


WW Product Manager for Tivoli Application Dependency Discovery Mgr. (TADDM)


Director Product Management

Areas of coverage

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management


B.A., State University, Stony Brook

Computer Science, NYU

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Top Issues That I Help Clients Address

1APM: Application Performance Monitoring

2AIOps: Artificial Intelligence for IT Operations

3Microservice Monitoring and Tracking

4Digital Experience Monitoring